Shipping Policy

Last updated: July 2026

Thank you for shopping with Desert Incense.

We carefully prepare and pack every order to ensure your products arrive safely and in excellent condition.

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Order Processing

Orders are processed within 1–2 business days after payment has been received.

Orders placed on weekends or public holidays will be processed on the next business day.

During product launches, holidays, or promotional periods, processing times may be slightly longer.

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Shipping Times

Estimated delivery times:

• Lithuania: 1–3 business days
• European Union: 3–10 business days
• United Kingdom: 5–12 business days
• United States & Canada: 7–15 business days
• Rest of the World: 7–21 business days

Delivery times are estimates and may vary due to customs processing or courier delays.

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Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the selected shipping method.

From time to time, we may offer free shipping promotions.

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Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information (where available).

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Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer.

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Incorrect Shipping Information

Please ensure your shipping address is correct before completing your purchase.

Desert Incense cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

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Lost or Damaged Packages

If your order arrives damaged or is lost during transit, please contact us within 7 days of delivery (or the expected delivery date).

We will work with the shipping carrier to resolve the issue as quickly as possible.

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Contact Us

If you have any questions regarding shipping, please contact us at:

Email: support@desertincense.com

We aim to respond within 24–48 business hours.

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This policy is concise, professional, and suitable for a premium Shopify store while covering the essential shipping terms.